US Rental Returns
Rental products can be returned to The Modal Shop by courier, air freight or ground transport.
Rental products should be packed back into their original shipping containers and returned to The Modal Shop via courier, air freight or ground transport. Products are tracked by serial and ID number. Shipments should be marked attn: Rental Return. Customers are responsible for all return shipping charges.
Please email The Modal Shop with questions about return shipments or to report any shipments with special delivery requirements.
End of Rental Period:
Please remember that the rental period will end the day your shipment is received on the TMS delivery dock. If a rental period must be extended based on the date the rental is received back at TMS, an additional invoice will be issued to you.
Attn: Rental Return
The Modal Shop, Inc.
3149 E. Kemper Road
Cincinnati, OH 45241
Please contact The Modal Shop with any questions.