International Rental Returns
Rental products can be returned to The Modal Shop by courier, air freight or surface transport.
Prior to Shipping:
Please email The Modal Shop for special instructions related to customs clearance and proof of export. The Modal Shop will advise on the required documentation to help ensure that items clear US customs as quickly as possible. Efficient customs clearance will eliminate unnecessary clearance, storage and rental charges.
The draft commercial invoice with the shipment should include:
- Reason for return of goods to the United States
- Whether goods will be returned to client after assessment or repair
- A full description of all items, including model and serial numbers
- Original TMS Order Number and Purchase Order Number
- A commercial value for customs purposes
The Modal Shop, Inc.
3149 E. Kemper Road
Cincinnati, OH 45241
Telephone: +1 513-351-9919
Fax: +1 513-458-2172
Please contact The Modal Shop with any questions.